+1 (877) 839 3924

Home / Frequently Asked Questions

Frequently Asked Questions



Elsolvida Tours is your one stop Independent Travel Agent and destination management company for the Caribbean.

Why plan your trip by yourself and risk making a bad decision, when you could easily consult a destination specialist who is already familiar with the secrets of the Caribbean. We will help.


Come Check Us Out!


Pinterest


Have a Problem?
See out Question and answer here, you never know, you might not even have to contact us.

Does the tour still go out if it rains?

Yes it does. However this depends on the prevailing and forecasted weather conditions.

How far is it to Dunn's River Falls?

If you are staying in the Ocho Rios Region, Dunn's River Falls is only 10 minutes away. It is an hour and a half from Montego Bay; two hours and thirty minutes from Negril; and two hours and forty-five minutes from Whitehouse.

How long are the tours?

Tour times range from two hours and thirty minutes to nine hours; and depend upon transfer times, which hotel you are staying at, and the tour chosen.

Who provides transfers?

We provide your transfer to and from the tour site.

Is it possible to do two tours in one day?

Yes it is. There are some tours that can be scheduled for the same day.

Do we need to take cash with us?

Yes it is recommended to take cash. Most of our Certified Partners have a gift shop at the tour site where you can purchase pictures taken of yourself during the tour and also souvenirs.

How much cash should we take and do they accept U.S. currency?

The amount of cash you take is all up to you. U.S. currency is accepted at all tour sites.

Do we have to tip our Tour Guides or Drivers?

The practice of tipping is discretionary and it is totally up to you. Gratuities are accepted but not expected.

Is lunch included?

Lunch is included on some day tours. Please call your CaribicTours Specialist on property or call 1-877-839-3924 for more information.

What should we wear for the tour?

Comfortable clothing is recommended and swim suits where applicable. Your Tour Specialist will advise you on what to wear or call us at 1-877-839-3924.

What does the price of the tour include?

The cost of the tour includes round trip transfers, entrance to the tour site and lunch depending on the tour chosen.

Will we be refunded if our flight is cancelled?

If your flight is cancelled please contact us at 1-877-839-3924 and we will reschedule your tour or book a different tour of the same value for another day.

For tours cancelled outside of the following time periods, cancellation fees may be applicable, as follows:

  • 24 hours or less: no refund
  • 48 hours or less: 50% cancellation fee
  • 96 hours or less: 25% cancellation fee
  • 96+ hours: full refund

What is the cancellation policy?

Cancellations Made Easy - Caribic Tours understands that things don't always go as planned. That's why we will do our best to accommodate your needs whenever you want to make a change to your tour or excursion. At Island Routes Tours, we've taken every precaution possible to minimize cancellation fees, so you can book with flexibility knowing that we've got you covered!

Can I cancel or reschedule my tour when I get to my destination?

Yes you can but please note that the cancellation policy will remain in effect for tours cancelled. Tours can be rescheduled based on availability. Please call your Tour Specialist at 1-877-839-3924 for more information.

Can I Reserve tours by phone?

Yes you can. Please contact us at 1-877-839-3924 and it will be our pleasure to assist you.

Can I give a tour as a gift?

It will be our pleasure assisting you to enhance the Island experience of your family member or friend. Please contact us at 1-877-839-3924 for more information.

Are there tours for children?

Some tours can accommodate children who are accompanied and supervised by a legal guardian. Please call your Tour Specialist at 1-877-839-3924 for more info regarding tours suitable for your child.

Who will our tour guides be?

Our Certified Partners have trained and qualified guides on each tour to ensure that you have a fun and safe experience.

Where do we meet for pick up?

Please meet your Tour Specialist in the lobby at least 15 minutes prior to the tour departure time with your boarding pass or receipt.

Can I Reserve a private trip?

Yes you can. We will be happy to try and accommodate any special requests made. Please call your Tour Specialist at 1-877-839-3924 for more information.

What is weight limit for tours?

There is a weight restriction of 264 lbs for most tours; however, there are some tours that have no weight restriction. Please call us at 1-877-839-3924 for more information.

Booking a Flight can take some effort, if you have a problem or you are not sure about something we offer, see below before contacting us.

What taxes and charges apply to bookings?

Taxes and charges are levied by both the government and airport authorities. The airports levy a Passenger Service Charge (PSC) for the use of their amenities and services, these charges can vary. Further details on existing Air Passenger Duty tax and Passenger Service Charges can be obtained from the HM Customs & Revenue website and from the airport authorities.

Which flights are taxes applied to?

The airport Passenger Service Charge applies to all flights, however the Air Passenger Duty tax (APD) only applies to passengers departing from UK airports. Passengers departing from European airports, Guernsey, Jersey and the Isle of Man are exempt from this tax.

What charges are levied by CaribicTours?

We do not place any additional taxes on your reservations. A transaction fee and credit card supplement may apply to your reservation.

Are there any hidden charges?

We are committed to providing complete transparency regarding the cost of flights and so there are no hidden charges all the costs are detailed in full before you complete the reservation.

Can I book a flight using my Airmiles?

Please contact Airmiles directly for advice on how to book flights using the Airmiles points system.

Do I have to pre-book seats?

Pre-assigning your seats is an optional service offered during the booking process and therefore it is not a requirement or obligation. If you wish to make your booking without pre-assigning your seat, please select the continue button followed by the option to continue without choosing seats. We make every effort to seat passengers together when they are on the same booking, however this is not guaranteed. All passengers who have not pre-assigned their seat will be provided with a seat number at check-in.

How do I change a booking?

To change your booking online please retrieve your booking. You will need your booking reference number in order to retrieve your flight details. You will then have the option to 'Change this flight'. If the website does not offer this facility or you are unable to retrieve your booking online please contact the airline Customer Call Centre. Alternatively you may change your itinerary via your Customer Account.

What charges are levied when a booking is changed?

Changes to your itinerary or passenger names can be made up to 2 hours before departure and are subject to an administration charge. Any increase in the cost of the flight will also apply. You can make changes to your booking online or via airline Customer Call Centre.

Can I cancel changes I have made to my booking?

All bookings are instant purchase, non-refundable tickets. We would suggest that you only make changes to your booking once your arrangements have been finalized as the change fees will apply to each amendment.

Are there any restrictions when changing a booking?

All tickets can be changed up to 12 hours before departure for the applicable fees.

Do charges apply for changing bookings due to an illness or bereavement?

All changes to a booking will incur the applicable charges. Your travel insurance should cover any alterations to your travel plans due to illness or bereavement, however please check your policy documents and seek advice from your insurance company.

What is an ETKT?

As the booking is an Electronic ticket type, you will receive a confirmation email with your booking reference number on. All flight details and check-in procedures will be listed within. E ticket (e-ticket) is an abbreviation for electronic ticket. This means that no paper ticket(s) for the booking will be issued and passenger(s) may proceed directly to check-in and quote the unique booking number advised at the time of booking via their confirmation details. Once the booking in process has been completed the passenger(s) will receive their boarding card(s). The original confirmation page or email, are not required to be produced at check-in. All you need to produce is your six digit unique reference and a valid form of photo ID. If you are unable to locate your flight booking information please contact us where a member of their staff will assist you.

I did not receive an emailed booking confirmation, has my booking been confirmed?

If you have not received the emailed confirmation, please check your spam folder or junk mailbox. You may also have added your email address incorrectly during the booking process which has prevented the confirmation from being received. Please email info@elsolvida.com for assistance.

Enjoy the time of your life with a Caribic Tour Cruise, but if you need some general and frequently asked answers, see below.

Is cruising expensive?

The upfront price may come as a shock, but remember that your cruise fare includes your accommodations, meals in main dining venues, activities (including children's programs) and nighttime entertainment -- not to mention transportation from port to port. When you factor in all of the costs you'd incur on a land vacation, as well as the great deals you can currently find on cruise travel, you'll discover that you can actually save money by booking a cruise, as opposed to a land-based vacation.

Are cruises all-inclusive?

No. Your cruise fare includes a lot (see above), but you'll pay extra for a whole host of amenities. Among them? Alternative restaurants, some coffee and ice cream bars, soft drinks and alcoholic beverages, shore excursions, spa treatments and gratuities. The luxury lines include more, but even they are never completely all-inclusive. (Drinks and gratuities may be included in fares, but spa treatments and shore excursions won't be.)

Are all cruise ships alike?

Cruise ships come in a variety of sizes and personalities. You'll find a myriad of variations: big ships, small ships, explorer-oriented ships, absolutely decadent luxury ships, family ships, sailing ships ... and on and on!

Isn't cruising just for the "newly wed and nearly dead"?

It used to be, but no way is that true anymore. Cruise ships are increasingly targeting families, offering children's programs and facilities that rival those on land. You'll find onboard water parks, teen discos, video games and a variety of crafts projects and interactive play. Singles can enjoy the camaraderie of communal meals and organized shore tours, special singles' meet-and-greets and a host of onboard activities. Hip and urban travelers will be pleased to find gourmet dining, high-tech and modern entertainment and late-night action at onboard bars and clubs. Gay and lesbian cruisers are welcomed onboard with their own meet-ups in ships' lounges. Charter cruises -- catering to gay singles, couples and families -- are also offered.

Health-conscious and active travelers should note that midnight buffets have given way to expansive fitness centers, spa cuisine and an array of active, onboard pursuits like rock-climbing and Pilates classes. And, cruise lines are even offering plenty of shorter-than-usual (three- to six-night) voyages that are marketed to working folks, who simply can't give up two weeks or more.

Will I get sick or seasick?

You may have read news articles about outbreaks of norovirus on cruise ships. Norovirus is a stomach bug that spreads easily in contained environments, such as hospitals and schools, as well as ships. You can stay healthy by washing your hands often and using the hand sanitizer lotion found in dining areas and by the ship's gangway.

Is cruising safe?

Ships must follow an extraordinary number of rules and regulations in place to protect passengers' (and crewmembers') safety while onboard. The Coast Guard conducts rigorous, quarterly inspections of all ships that operate from U.S. ports, looking to make sure they comply with emergency-response requirements. Ships also operate under international rules, known as Safety of Life at Sea (SOLAS). The rules regulate everything from fire safety to navigation and maritime security. The rules also require that within the first 24 hours of sailing, everyone on your ship is required to participate in a safety drill that includes instructions on locating and putting on life jackets and locating your assigned lifeboat.

Will I be bored?

No way! You may need a map to navigate around today's big ships, and there's something to do in nearly every corner. For intellectual stimulation, you can listen to guest speakers, participate in Bridge tournaments or attend wine lectures. To get your heart pumping, play some hoops, or visit the ship's gym. There are pools for soaking and swimming, boutiques for shopping and spas for pampering. You can participate in contests, do crafts, watch movies, or simply grab a book and get a tan.

Won't I get fat?

Okay, we know the rumor that the average person gains about five pounds on a one-week cruise. But, for those watching calories, be assured there will be low-fat (and often low-carb) options on the menus and some healthy choices at the buffets. Certain ships actually have onboard spa cafes. And, many have simply done away with midnight buffets -- those longtime paeans of absolute indulgence. (After-dinner revelers can, instead, partake in hors d'oeuvres, served in late-night venues.)

Can I stay in touch?

On most ships, you'll get CNN or some other cable news network on your in-room TV. A daily news sheet may also be available, combining wire reports with stories from major newspapers. You can make phone calls from the phone in your cabin (though it's prohibitively expensive) and from your cell phone, as well. (Roaming charges apply.) Most ships have Internet centers and shipboard WiFi, so you can read e-mail and surf the Web.

How do I book.

Just fill out the form on the home page and a travel specialist will contact you. Or simply call 1877 839 3924